1. Introduction
RepetiGo is an AI-powered print shop software and secure document infrastructure platform. We help cyber cafes, print shops, Xerox centres, CSC centres, and businesses automate document workflows from secure customer uploads to AI-assisted processing and direct printer delivery.
We understand that uploaded documents can be deeply personal, including Aadhaar cards, PAN cards, passports, medical reports, certificates, legal papers, and financial records. This policy explains what we collect, why we collect it, how we protect it, how long we keep it, and the rights users have over their information.
This policy applies to all users of the RepetiGo platform, including shop owners and end customers who use a shop's RepetiGo-powered service.
RepetiGo is a brand owned and operated by Ankit Kumar, a sole proprietorship business registered and operating in India. RepetiGo is not currently incorporated as a private limited company or any other registered corporate entity.
2. Definitions
| Term | Meaning |
|---|---|
| RepetiGo / we / us | RepetiGo and its affiliated entities operating this platform. |
| Platform | The RepetiGo website, software, APIs, and all services we provide. |
| Shop Owner / Business User | A cyber cafe, print shop, CSC centre, or business that subscribes to RepetiGo. |
| End Customer | A person who visits a shop and uses the QR-based upload service. |
| You / User | Any person using the RepetiGo platform in any capacity. |
| Document | Any file uploaded to the platform, including PDF, image, Office file, or other format. |
| Personal Data | Any information that can identify you, directly or indirectly. |
| Processing | Any operation on personal data, including collection, storage, use, deletion, and more. |
| Data Fiduciary | Under India's DPDP Act, the entity that determines why and how data is processed. |
| Data Principal | Under India's DPDP Act, the individual to whom the data belongs. |
| Retention Period | The time we keep a specific type of data before deleting it. |
3. Information We Collect
We only collect what is necessary to provide, improve, and secure RepetiGo services.
Account Information
For shop owners, we collect full name, email, phone, hashed password, business name, shop address, and GST number if applicable.
Printer & Device Information
We collect printer name, printer type, local network IP, print job logs, device operating system, and browser information.
Uploaded Documents
Customer uploads may include PDFs, images, Office files, file metadata, page count, file size, and file type. Content is processed only for the requested service.
Payment Information
We store transaction ID, payment status, amount, timestamp, and plan details. We never store card numbers, UPI PINs, CVV codes, or complete payment credentials.
Usage & Analytics Data
We collect pages visited, features used, time on platform, error logs, crash reports, performance metrics, browser, device type, and approximate region.
Cookies & Tracking
We use cookies and similar technologies for sessions, security, preferences, platform functionality, and optional analytics.
4. How We Use Your Information
| Purpose | What Data | Legal Basis |
|---|---|---|
| Create and manage your account | Name, email, phone, password | Contract |
| Provide print and document services | Uploaded documents, printer info | Contract |
| Process payments | Transaction data | Contract / Legal Obligation |
| AI document processing | Temporary uploaded files | Consent / Contract |
| Send service communications | Email, phone number | Contract / Legitimate Interest |
| Improve and debug the platform | Usage data, error logs | Legitimate Interest |
| Fraud prevention and security | Usage data, device info | Legitimate Interest / Legal Obligation |
| Comply with legal obligations | As required by law | Legal Obligation |
| Marketing with consent | Email, phone | Consent |
5. AI Processing
Some RepetiGo features use artificial intelligence for automatic document and image processing. AI is used only to complete requested platform services.
What AI Does
- Image enhancement for brightness, contrast, sharpness, and cleaner print output.
- OCR for extracting text from scanned documents, images, and PDFs.
- Auto cropping, document boundary detection, and alignment correction.
- Page count detection, file optimisation, resizing, and compression.
- Passport photo preparation where enabled by the platform.
What AI Does Not Do
- AI does not read or interpret the meaning of your document content.
- AI does not store document content beyond the retention period.
- AI does not use documents to train public AI models.
- AI does not build end-customer profiles from document content.
- AI does not share document data with third-party AI providers without disclosure.
Your documents are never used to train any AI model without explicit, informed consent. If trusted third-party AI services are used, documents are transmitted securely and providers are contractually restricted from storing or using documents for their own purposes.
6. Document Security & Handling
Uploaded files may contain government IDs, educational documents, legal documents, medical reports, financial files, and business records. RepetiGo treats every uploaded document with the same level of care, regardless of content.
| Commitment | Details |
|---|---|
| Purpose limitation | Documents are processed only to provide the service requested. |
| No profiling | We do not analyse or profile individuals based on document content. |
| No advertising use | Document content is never used for targeting, advertising, or marketing. |
| No unauthorised sharing | Documents are not shared with parties outside service delivery. |
| No selling | We will never sell document data under any circumstances. |
| Secure processing | Processing occurs within secured infrastructure with access controls. |
| Automatic deletion | Documents are deleted according to the configured retention policy. |
Access is limited to the end customer during their session, the shop owner for pending print delivery, and authorised support access only when necessary and logged. Uploaded documents are deleted after successful printing or within the configured default retention window.
7. Data Retention
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Duration of account + 30 days after closure | Service delivery and account management |
| Closed account data | 90 days after closure | Fraud prevention and legal disputes |
| Uploaded documents | Deleted after print or within 24 hours | Minimum retention and privacy protection |
| Print job metadata | 30 days | Shop owner business records |
| Payment records | 7 years | Tax and legal compliance |
| Error and access logs | 90 days | Security monitoring and debugging |
| Anonymised analytics | 24 months | Product improvement |
| Backup data | 30-day rolling backups | Disaster recovery |
When a retention period ends, data is permanently and securely deleted from active systems and backups according to our deletion schedule.
8. Cookies
Cookies help RepetiGo keep sessions secure, remember settings, support QR upload flows, and understand platform usage where optional consent is given.
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential | Login sessions, security, and QR upload flow | No |
| Authentication | Keeps users logged in securely | No |
| Preference | Language, theme, and print preferences | Yes |
| Analytics | Usage insights and product improvement | Yes |
| Marketing | Future promotional use only with explicit consent | Yes, consent required |
9. Payments
RepetiGo uses trusted, certified payment gateway partners. We do not store, see, or process debit card numbers, credit card numbers, CVV codes, UPI PINs, or complete payment credentials.
10. Third-Party Services
| Category | Example Provider(s) | Purpose |
|---|---|---|
| Cloud Infrastructure | AWS, Google Cloud, Azure or equivalent | Hosting, storage, and compute |
| Analytics | Google Analytics or equivalent | Understanding platform usage |
| Payment Gateway | Razorpay, PhonePe Business, PayU, Cashfree or equivalent | Payment processing |
| Email Provider | SendGrid, Amazon SES or equivalent | Notifications, receipts, and OTPs |
| SMS Provider | MSG91, Twilio or equivalent | OTPs and critical alerts |
| Customer Support | Freshdesk, Intercom or equivalent | Support ticket management |
| Error Monitoring | Sentry, LogRocket or equivalent | Diagnosing platform errors |
| AI Services | Disclosed when introduced | AI-powered document processing |
Third-party providers are selected based on security and privacy practices, bound by contractual obligations, and prohibited from using RepetiGo data for their own purposes.
11. International Data Transfers
RepetiGo primarily operates in India and aims to store data within Indian data centres where possible. Some service providers may process data on servers in other countries.
- Transfers are made only with adequate safeguards.
- Contractual protections are used with service providers.
- Sensitive document data is protected with encryption in transit and at rest.
- Specific cloud data residency details should be inserted once confirmed.
12. Your Rights
| Your Right | What It Means |
|---|---|
| Access | Request a summary of the personal data we hold about you. |
| Correction | Ask us to correct inaccurate or incomplete data. |
| Erasure | Request deletion of your personal data, subject to legal obligations. |
| Data Portability | Request your account data in a machine-readable format. |
| Withdraw Consent | Withdraw consent for consent-based processing at any time. |
| Grievance Redressal | File a complaint with our privacy team or relevant authority. |
| Nominate a Representative | Nominate someone to exercise rights on your behalf under the DPDP Act. |
| Close Account | Close your account and have data deleted according to the retention policy. |
To exercise your rights, contact support@repetigo.com. We respond to valid requests within 30 days and may ask you to verify your identity before processing the request.
13. Children's Privacy
RepetiGo is primarily intended for adults, including shop owners and adult customers. We do not knowingly collect personal data from children under 18 without verifiable parental or guardian consent.
Where minors use a print shop service, appropriate supervision is the responsibility of the shop owner and the parent or guardian.
14. Data Security
Technical Safeguards
TLS encryption in transit, encryption at rest, hashed passwords, secure cloud infrastructure, role-based access, and MFA for shop owner accounts.
Operational Safeguards
Audit logs, automated document deletion, rate limiting, abuse detection, fraud prevention, and security updates.
Incident Response
We maintain breach response processes and notify users as required by applicable law.
No system is 100% secure. We encourage users to use strong passwords and keep account credentials confidential.
15. Compliance
- India Digital Personal Data Protection Act, 2023: lawful purpose, clear notice, consent where required, user rights, reasonable safeguards, and purpose-based retention.
- GDPR-equivalent principles where applicable: transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
- Industry practices: PCI-DSS through certified payment gateways, ISO 27001-aligned security practices, and OWASP principles in application development.
16. Changes to This Policy
We may update this policy as services evolve or legal requirements change. Material changes may include updating the Last Updated date, notifying active shop owners by email at least 14 days before the change, posting a platform dashboard notice, and requesting fresh consent for significant changes affecting user rights.
17. Contact Information
| Field | Details |
|---|---|
| Business Name | RepetiGo |
| Owner / Proprietor | Ankit Kumar |
| Registered Address | C/O Ankit Kumar, 79, Ward 05, Rasalpur, Bajpatti, Sitamarhi, Bihar - 843314, India |
| Privacy & Data Requests | support@repetigo.com |
| Support Email | support@repetigo.com |
| +91 76449 44485 (WhatsApp only, no voice calls) | |
| Website | https://repetigo.com |
| Data Protection Officer | Privacy Team |
| DPO Contact | support@repetigo.com |
We aim to respond to privacy-related requests within 30 business days. For urgent security concerns, use the subject line "URGENT: Security Concern".
18. Frequently Asked Questions
Does RepetiGo see my documents?
No. Documents are processed automatically for the requested service. Staff do not read document content during normal operations.
Are Aadhaar or PAN documents stored permanently?
No. Uploaded documents are automatically deleted after printing or within the default retention window, typically 24 hours for unprocessed uploads.
Is my document sent to WhatsApp or email?
No. RepetiGo is designed to avoid personal WhatsApp or email handling. Uploads go securely into the RepetiGo system.
Is my data sold to advertisers?
Never. We do not sell personal data or document data to any third party.
Are documents used to train AI?
No. Documents are not used to train any AI model without explicit informed consent.
Can I disable cookies?
Essential cookies are required for the platform. Optional analytics and preference cookies can be managed through Cookie Settings.
Can I delete my account and data?
Yes. Contact support@repetigo.com to request deletion. Some records may be retained where law requires it.
What happens if there is a data breach?
We will notify affected users as required by applicable law and explain the issue, affected data, and response steps.
Is payment information safe?
Yes. Full payment credentials are handled by certified payment partners. RepetiGo stores only transaction references and status.
Who handles privacy complaints?
Contact the Privacy Team at support@repetigo.com or write to our registered address.
19. Conclusion
Privacy is not a legal formality for RepetiGo. It is the foundation of what we built. Print shops and cyber cafes handle some of the most sensitive documents in people's lives every day, and RepetiGo is designed to make that trust safer for customers and shop owners.
By removing personal documents from WhatsApp chats, automating secure processing, and deleting files after printing, RepetiGo reduces one of the biggest privacy risks in the Indian document printing industry.