How refunds and cancellations work for service credit top-ups, subscription plans, and print or passport photo job payments on RepetiGo.
Last Updated: 27 July 2026
Section 1
1. What This Policy Covers
This Refund & Cancellation Policy applies to all payments made on the RepetiGo platform, including service credit top-ups by shop owners, paid subscription plans, and online payments made by end customers for print or passport photo jobs at a participating shop.
Section 2
2. Subscription Plans
Paid subscription plans are billed in advance and are non-refundable for the remaining period once a billing cycle has started.
You can cancel a subscription at any time from account settings; cancellation takes effect at the end of the current billing period, and you retain access until then.
No pro-rated refunds are issued for early cancellation unless required by applicable law.
If an online-paid print or passport photo job fails to process due to a platform or technical error and the job is not delivered, the amount paid for that specific job is eligible for a full refund.
Refunds are not provided for jobs that were completed and printed successfully, for wrong files uploaded by the customer, or for dissatisfaction with print quality caused by shop hardware (printer, ink, paper) outside RepetiGo's control.
To request a refund for a failed job, contact support@repetigo.com with the order ID within 7 days of the transaction.
Section 4
4. Refund Process & Timelines
Approved refunds are processed to the original payment method within 7-10 business days, subject to your bank or payment provider's processing timelines.
You will receive an email confirmation once a refund is approved and once it is processed.
Section 5
5. Contact for Refund Requests
For any refund or cancellation request, email support@repetigo.com or support@repetigo.com from your registered account email, or write to us at C/O Ankit Kumar, 79, Ward 05, Rasalpur, Bajpatti, Sitamarhi, Bihar - 843314, India.